At Memphis Cardiology PLC, it is our desire to provide you with the highest quality of medical care. By keeping you informed during the course of that care, we can better serve your individual needs. Please read the following clinic policies and carefully follow the instructions so that we may serve you better.
Appointments may be made by calling the clinic between the hours of 8:30 a.m. and 4:30 p.m.
For problems that cannot wait until your next appointment, our receptionist will take your name, phone number, and the nature of your problem. The physician or nurse will return your call as soon as possible. If you call the office after hours, you will be connected with the answering service to page a physician for emergencies only.
Appointments - Cancelling or Rescheduling
If you are unable to keep you're scheduled appointment, please call our office to cancel and reschedule so that your appointment time can be given to another patient. If you consistently miss scheduled appointments without rescheduling or giving notice of cancellation, you may be terminated as a patient of the Clinic.
Charges for services and all co-payments are to be paid at the time of your visit. We accept cash, checks, MasterCard and Visa. Our receptionist will be happy to answer any questions you may have, or to direct you to the appropriate staff person. If you have any questions concerning your bill, our staff in the billing office will be happy to assist you. Please bring your insurance information with you at time of service and notify us of any change in address or insurance information.
Our professional staff will make every effort to answer your questions regarding your testing. However, due to ethical and regulatory constraints, the staff may not answer any questions concerning results. If the results of your testing are normal, you will be mailed a post card. Any abnormal results will be called to you by your physician or nurse. If you are not notified within one (1) week or if you have any other pertinent questions, please call and leave a message for your physician and/or nurse.
All emergency cases will be evaluated by one of our physicians or nurses. Depending on the nature of the injury or illness, you may be treated at our office or instructed to go to the emergency room. If you have Managed Care/HMO insurance and you go to the Emergency Room without a referral, be sure to call our Referral Department the next business day to get your visit authorized.
We accept most major insurance. You are responsible for contacting your insurance company regarding coverage. Please check your insurance handbook to verify that our physicians are participating providers. You are responsible for your co-pay, deductible and patient share depending on your coverage. For commercial insurances, we ask that you pay at the time of service and we will file your insurance to reimburse you.
Following are the insurance programs we currently accept. Please verify your insurance coverage with our Patient Care Representative.
Aetna US Healthcare
Baptist Health Services Group
Blue Cross/Blue Shield of Alabama
Blue Cross/Blue Shield of Arkansas
Blue Cross/Blue Shield of Mississippi
Blue Cross/Blue Shield of Tennessee
Cigna Healthcare of Tennessee
First Health Network
Private Healthcare Systems
United Healthcare of Tennessee
The clinic offers a full range of laboratory services for the convenience of our patients. Due to Federal and State Regulations, all requests for lab testing must be made by your physician (or specialist).
Because accident cases frequently are not settled for a long period of time, you must pay for services at the time they are rendered. Any Court settlement will then go entirely to you. We do not provide services in anticipation of future settlements.
Your chart is our permanent record of the care you have received. It is confidential and will not be released without your written consent or legal request. Information will be sent to your referring doctor at no charge. There is a fee for copy services if you require copies for other purposes. Records for Workers' Compensation or Disability evaluations can only be obtained with permission from the financially responsible party. Please allow two weeks for processing request.
Past Due Accounts
We will be happy to work with you regarding any past due bills. If no arrangements are made, unpaid accounts may be turned over to a collection agency. These unpaid amounts may affect your credit rating. If you have any questions concerning your account, please call the billing office.
Patient Information Form
As a new patient, you will be asked to fill out information forms. These forms are a very important part of your medical record because they enable us to contact you for test results, provide narrative reports, process insurance claims, process referrals, schedule procedures, change appointments, and notify you in case of emergency. Please keep us informed of any change of address, phone number, employment, or insurance coverage.
We do not prescribe medications without an examination. Refills of certain medications will be handled over the phone only during business hours and if you are under continued care. It normally takes 24-hours for a request to be processed; therefore, please do not wait until you are out of medicine to call. A physician must approve all prescriptions before they can be refilled. When using our automated prescription telephone line, please leave your full name, date of birth, physicians name, the prescription information and the pharmacy you would like for us to call. Medication refills are not processed on Saturdays or Sundays.
Referrals Managed Care
ALL HMO patients are required to see their primary care doctor before authorization can be given for a specialty appointment. Make sure you receive the appropriate referrals and authorization form from your primary care doctor before going to your appointment. If you have any questions regarding referrals or authorizations, please contact our Referral Department.
In 1997, state law changed Worker's Compensation to managed care. As a result, providers must now be contracted with your Worker's Compensation carrier. Your employer must call the clinic for an appointment. You must bring a "Notice of Injury" from your employer stating that you sustained an On-The-Job Injury. Patients will not be treated without this form unless they agree to accept responsibility for the charges and pay in full at the time of service.
We appreciate you taking the time to read about our office policies. If you have any questions, please do not hesitate to ask. Our physicians and staff are committed to providing you with "Total Patient Care" of the highest quality!